Refund policy

 

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 14 days of delivery, in accordance with the following policy:

1. Return Period

You have the right to return your order within 14 calendar days from the date you received the goods, without providing a reason.

2. Conditions for Returns

To be eligible for a return, the item must be:

• Unused and in original, resalable condition

• In its original packaging, including all tags, accessories, and documentation

We reserve the right to refuse returns that do not meet these conditions.

3. How to Initiate a Return

To request a return, please contact us @surrealarchivee@gmail.com within the 14-day period.
We will provide detailed instructions for returning your item(s).

4. Return Shipping Costs

Unless otherwise agreed or in the case of a defective or incorrect item:

• Customers are responsible for the direct cost of return shipping.

• We do not offer free return labels.

5. Refunds

Once we have received and inspected your returned item(s), we will process your refund to the original payment method within 14 business days.
Please note that:

• Shipping fees (if applicable) are non-refundable.

• You will be notified once your refund has been issued.

6. Exceptions

Returns may not be accepted in the following cases:

• The 14-day return period has expired

• The item has been used, damaged, or returned incomplete

For damaged or incorrect items, please contact us immediately upon receipt, and we will resolve the issue promptly at no additional cost to you.

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If you have any questions regarding this policy, feel free to reach out to our customer support team at @surrealarchivee@gmail.com .